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COVID-19 & EBC

The world has been sent a shock wave due to Covid-19 and each and every industry has had to adapt and readjust  to the current situation. It has made every company world wide look at how they are set up to cope with a major event that cannot be foreseen.

Prior to the pandemic, we as a responsible employer, looked after the health and safety of our staff and customers.

Ensuring their day to day jobs could be completed in the safest manner possible, whether that be boiler installation, service, repair or maintenance.

Firstly we had to look, Can we still operate safely? Can we still provide the leading service to the local community? Or do we close temporarily until the pandemic is over.

 

We quickly agreed we still wanted to serve the community and the key workers that were working so tirelessly to keep the nation going. 

The first plan was to ensure we could still recieve calls and emails whilst keeping our office staff safe. 

We arrange home safety visits to create safe working spaces at the staff’s homes, setting up their computer systems and internet phones. 

Having daily virtual meetings allowed us to keep in touch and discuss and adapt the day to day business.

This allowed the office staff to continue to keep isolated but still provide a high level of service to our new and existing customers.

Prioritising the workload and ensuring certain criterias had to be met so that only the most urgent jobs were being attended to.

Boiler Installations for customers who had no heating or hot water, where the boiler couldn’t be fixed.

Boiler repairs for customers who were vulnerable; Elderly or Infirm. Health issues where heating and water was a necessity, children under the age of 3 lived in the household.

Boiler Servicing for landlords who require the checks by law to ensure the tenanted property meets the current safety guidelines.

Secondly, was to ensure we could still carry out emergency jobs for the local community, keeping our engineers and customers safe.

We introduced new procedures and health and safety guidelines for the engineers to maintain. 

Each engineer takes their temperature before starting work each day.

Maintain 2m distancing at all times.

Hand sanitisation before and after entering or leaving a property.

Wearing fully disposable WHO approved PPE; face masks, suits and gloves. 

Photos of PPE were to be uploaded onto each job attended and PPE could only be worn in one household 

and to be removed before entering their work van.

When in a property, any areas that the engineer came into contact with would be wiped clean and sterilised before leaving the property.

Any parts or fittings to be used were sanitised prior to being taken into the property.

All hand tools to be sanitised after use.

Were possible video calling was used to assist the customer.

Thirdly, was to ensure our customers were aware of these measures and guidelines were also set in place for them to adhere to prior to attending any callouts.

Where possible customers were to create a safe route for the engineer entering the property to the working area, i.e. ensuring doors were already open and rooms were accessible. 

Any work areas cleared prior to attending.

2 meter distancing where possible, allowing the engineer to work solely in a room.

Customers wear face masks or cover their mouths when talking to engineers.

If showing any signs of the virus to advise the office as soon as possible.

Due to these stringent processes, the adaptiveness of our employees and the cooperation of our customers, we are pleased to say we have had no reports of any of our staff or customers contracting Covid-19.

We will continue to provide the safest possible service to our local community and many of the procedures put in place will continue long after the pandemic has passed.