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Privacy Policy

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy explains how we collect, use, store, and protect your personal data. We update this Policy from time to time, so please review it regularly.

Information We Collect
We may collect and process the following data about you:
  1. Details of your visits to our website: This includes traffic data, location data, weblogs, and other communication data.
  2. Information you provide: When filling in forms on our website, such as when you register for information or make a booking.
  3. Communication data: Information provided when you communicate with us for any reason.
How We Use Your Information
The information we collect and store relating to you is primarily used to enable us to provide our services to you. Additionally, we may use the information for the following purposes:
  1. Service Provision: To provide you with information or services that you request from us, including booking jobs and coordinating services.
  2. Contractual Commitments: To fulfill our contractual obligations to you.
  3. Updates and Notifications: To notify you about changes to our website, services, or products that may affect our service.
Financial Information

For customers opting for finance plans, we collect the necessary financial information to process your application. This financial information is shared with our third-party finance provider. We do not store these financial details ourselves after they are provided to the finance partner.

Data Storage and Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, protecting it from unauthorized access, accidental loss, destruction, or damage.

  • Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, such as completing installations or managing ongoing service contracts. However, we keep an extended record of any work carried out for our customers for our records and future reference.
  • Data Sharing: We do not share your personal information with third parties, except as necessary to fulfill your requests or comply with legal obligations.
Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
  1. Right to Access: You can request access to the personal data we hold about you.
  2. Right to Rectification: You can request correction of inaccurate or incomplete data.
  3. Right to Erasure: You can request deletion of your personal data, subject to certain conditions.
  4. Right to Restrict Processing: You can request limitations on how your data is processed.
  5. Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
  6. Right to Object: You can object to data processing based on legitimate interests or for direct marketing purposes.
  7. Right to Be Informed: Being told what data is being held about you and what it is used for.

To exercise these rights, please contact us at enquiries@theedinburghboilercompany.com

Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

Access to Information

You have the right to access the information that we hold about you. To request access to your data, please contact us using the contact details below.

Contact Us
For questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact:
enquiries@theedinburghboilercompany.com